| Makes
significant progress in the long term performance of the organisation.
Sets out to be the best – has own measures of excellence and works
to these. |
Looks
at data and identifies key issues. Identifies causes and effects,
by using ‘if A … then B’ thinking, and uses this to prioritise issues. |
Demonstrates
willingness to change ideas or perceptions based on new information
or evidence. Is open to new ideas and listens to other people’s
points of view. |
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| 2.04 |
| Actively
includes others in team activities. Spends time helping others think
through issues. Speaks positively of others. Takes time to learn
about and understand other organisations and cultures. |
Takes
time to question and understand the real needs of customers. Establishes
systems to collect feedback. Focuses resources on priority areas
and key customer groups. |
Gives
opinions from his or her own area of expertise. Makes decisions
without always asking others. Is decisive necessary. Has the confidence
to admit when they do not know a fact or cannot give an opinion
without more research. |
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