|In the previous lesson we looked at some of the issues surrounding assertiveness and how it relates to Stress Management (see also Lesson 3). In this lesson we look at how improving our communication skills can also help us to be more assertive and therefore more effective in the professional environment.|
|In the following questionnaire find out how effective
a communicator you are.
Look at each situation and decide how you would react. Choose the answers that best describe you NOT the answers you think you should give.
|1.01 If someone is rude to you, do you
a) ignore it
b) demand an apology
c) become rude back
1.02 You’ve sent an email asking for some urgent info, but there has been no response. Do you
a) send another email, but more strongly-worded
b) go and talk to the person face to face
c) try and make do without the info
1.03 How often do you smile at colleagues and customers?
a) quite a lot
c) not very often
1.04 You hear someone swearing (using bad language) at work. Do you
a) frown, but say nothing
b) tell them it’s not acceptable to talk like that
c) show no reaction
1.05 You have had an argument with someone at work. Do you
a) avoid talking to them at all
b) try talking to them to solve the problem
c) only talk to them when work demands it
1.06 A new member of staff arrives in the office. Do you
a) leave them to themselves and give them time to settle in
b) tell them to come to you if they have any problems
c) ask them if there is anything they are not sure about
1.07 Someone asks you to do something for them, but you already have too much to do.
a) tell them to leave it with you and that you’ll do it if you have time
b) tell them that you will find time to do it
c) tell them you have too much work and to give it to someone else.
1.08 In meetings, you
a) are the first person to speak up and contribute
b) wait until it’s your turn
c) give others a chance to speak first and then respond to what they have said
|Now check your answers and find your total|
|Now read what type of communicator you are below:
8-12 you are an INEFFICIENT COMMUNICATOR
13-20 you are an EFFICIENT COMMUNICATOR
21-24 you are a VERY EFFICIENT COMMUNICATOR
Just remember: no one is the PERFECT COMMUNICATOR. Communication is something you will always need to work at.
What do you think your score tells you about how assertive you are?
|2.01 In Activity 2 (Changing Perceptions) from the previous lesson you looked at self-perception and how it affects the way you react in different situations. Look at the chart again.|
|Look back at the answers you gave to each question in the quiz in Activity 1. Can you match your behaviour to the patterns outlined in the chart?|
|Make some notes below.|
|So what can we actually say and do when we react in these
Put the ideas below into the correct columns in the table to add to the notes already there.
|The quiz in Activity 1 asked you to consider what
kind of response you would give in different work-related situations. Let’s
take a closer look at the language that could be used effectively in some
of those situations.
4.01 You’ve sent an email asking for some urgent info, but there has been no response.
a) send another email, but more strongly-worded (Possible but may provoke a negative reaction)
b) go and talk to the person face to face (Personal approach, good – what are you going to say, though?)
c) try and make do without the info (Not an option – you need the info and have a right to expect it)
If b) is the best response, you need to decide what you are going to say. Write some ideas below.
|4.02 Someone asks you to do something
for them, but you already have too much to do.
a) tell them to leave it with you and that you’ll do it if you have time (Not very satisfactory for either person)
b) tell them that you will find time to do it (Will you? When?)
c) tell them you have too much work and to give it to someone else. (Perfectly reasonable – what exactly are you going to say though?)
If we accept that c) is the best response, you need to decide what you are going to say.
|Write some ideas below.|
|Look at these responses to (unreasonable) demands.
Can you make them less blunt and more assertive? Can you also look at options for a win-win situation. Look at the example to help you.
5.02 “I can’t.”
5.03 “I’m busy.”
5.04 “That’s not in my contract.”
5.05 “You cannot be serious.”
|In this lesson you have:|
|In this study block – Work: Self
development – you have explored a series of important issues
related to the professional world and have seen how they are linked. For
example, stress is often related to poor time management which is often
due to not being able to say no i.e. lack of assertiveness. The lessons
in this block should have guided you towards a better understanding of how
these issues relate to you and what steps you can take for your personal
development in this area.
The next LearnEnglish
Professionals e-m@il lessons study block focuses on how to create
effective teams in the workplace.